Frequently Asked Questions

Our products are made from natural bamboo, SUS304 stainless steel, and 100% food-grade silicone. All materials are BPA-free, non-toxic, and safe for babies.

Please note: the colour of natural bamboo may differ due to the natural material being used.

Yes, absolutely. Every product is carefully tested to ensure it meets safety standards. We only use baby-safe, eco-friendly, and durable materials suitable for everyday use.

Yes. All items are BPA-free, PVC-free, phthalate-free, and lead-free to ensure the highest safety for your little one.

No. Our silicone is food-grade and FDA-approved, free from harmful chemicals and completely safe for babies to chew, bite, and use during feeding.

Yes. We choose sustainable natural bamboo and reusable silicone to reduce waste and offer eco-conscious alternatives for modern families.

Silicone: Dishwasher safe (top rack), sterilizer safe, or wash with warm soapy water.

Bamboo: Handwash only with mild soap and water. Avoid soaking, dishwasher, or sterilizer use to keep the bamboo strong and long-lasting.

Stainless Steel: Dishwasher safe, sterilizer safe, or wash with warm soapy water. Dry thoroughly to maintain shine and prevent water spots.

Our silicone and stainless-steel products are heat-resistant, making them safe for use with warm food and easy sterilisation. Bamboo products should be kept away from prolonged heat and microwaves.

Yes! Our designs are lightweight, easy to hold, and thoughtfully shaped to encourage babies to develop independence and confidence while learning to self-feed.

Absolutely! Many of our products can be personalised with names or custom text. Just add your details in the “Personalisation” box before checkout. Extra cost is involved.

Yes. Personalisation is done with safe and baby-friendly methods that won’t affect the durability or safety of the product.

Yes, we do! Our digital gift cards are available in various amounts and make a thoughtful present for new parents.

We do not accept change-of-mind returns due to product hygiene, so please choose carefully before placing your order. If your item arrives faulty or damaged, please contact us within 7 days with photos, and we’ll happily resolve it.

Orders are usually dispatched within 2–3 business days. Please allow 2-3 business days extra for personalised items. Standard shipping within Australia typically takes 3–8 business days, while express shipping takes 1–3 business days.

For International please allow 8-20 business days for standard shipping.

YES! We are now open to Canada, US, UK, and Singapore!

Yes. Once your order has been dispatched, you’ll receive an email with your tracking number so you can follow your parcel’s journey.

Couldn't find your answer?

You can reach us via our Contact page, email, or through our social media channels. We’re always happy to help.